Frequently Asked Questions
Terms of Purchase and Refund / Return PolicyBy placing your order you acknowledge, agree and accept all of the Juliet's Boho Bridal shop policies and acknowledge, agree and accept that all orders fall under a no refund, exchange or cancellation policy. All sales are final.
Do you allow refunds and cancellations?No, as is standard in the Bridal Industry, due to the delicate nature of Handmade Bridal, Custom / Bespoke pieces and Special Occasion items a final sale, no refund, cancellation, or exchange policy is necessary.
To help avoid the need for this in the first place... I make myself available to answer as many questions as you have about my pieces... as well as to provide HONEST styling guidance about if the piece that you are interested in will create the look you want.
If my Parcel is lost or delayed in Customs Clearance, can I get a refund?Juliet's Boho Bridal shop will NOT provide refunds, nor allow returns, and is NOT responsible for missed delivery dates related to Postal or Customs Loss or Delay of Parcel.
If Shipper has lost the Parcel and INSURANCE has been PURCHASED by the Buyer, a claim can be submitted to the Post by the SELLER. If claim is approved by the Post , and actually refunded to Juliet's Boho Bridal shop by the Post, ONLY THEN a replacement item will be reshipped if available and time permits..
Personal Note on Shop Policy Philosophy to My Clients:.
I am EXTREMELY EASY to work with, believe in ethics in all things and Good Karma. I will make every reasonable attempt to work with you to try to help solve any unforeseen issues that may occur. I do work very hard to make sure that my clients are happy and have nothing but wonderful things about me, my shop and my creations..
My handmade bridal adornments are made from very delicate and costly materials, and as an Artisan and not a Huge Corporation - I simply cannot absorb the types of costs associated with theft, "I just changed my mind", loss and any number of other situations that a large company can..
Postal Loss or Damage
If my parcel is delayed or lost by the Post how do I get a refund?Juliet's Boho Bridal shop is unable to be responsible for any shipping/ delivery delay or related damage or loss that occurs after the package has left our studio and is in the hands of the shipper, thus Juliet's Boho Bridal shop is not liable, nor will Juliet's Boho Bridal shop provide replacement of item damaged or lost by the Post , nor provide a refund or replacement for items lost or damaged or delayed by the Post.
Domestic shipping costs do include insurance to help protect your investment against loss, and CLEARLY PROVABLE Postal related damage. (i.e. there was a fire at the post office and your parcel burned up) or the package was entirely lost PRIOR to USPS documented delivery.
Missing or Stolen Parcels after Confirmed Postal Delivery
The tracking information shows my package was delivered, but it's missing. Will you send me another item for free?
No, Juliet's Boho Bridal shop is not liable for and unable to provide refunds for missed delivery dates due to USPS or other Carrier Delays, nor able to provide replacements for items that have been marked "delivered" per post Correos Spain .. but for whatever reason have not been received by the buyer due to package theft, loss or any other reason..
Unfortunately, if your package is lost or stolen after it has been scanned as delivered by the Post Spain , they will deny any Insurance Claim attempted on the parcel as they have provided the delivery service and it is the responsibility of the buyer to provide a safe place for delivery..
How do I care for my Tiara / Headpiece / Crown and keep it looking perfect?To keep your Tiara, Crown or Headpiece looking as 100% Perfect as it was before it left my studio... keep it stored in the original Keepsake Box that it came in and handle it as little as possible.
Store your jewelry in its original packaging in a cool dry place away from direct sunlight. Position pieces into their original shape during storage. DO NOT let your hairdresser SPRAY HAIRSPRAY ANYWHERE NEAR your Headpiece for GOODNESS SAKE! It 100% WILL cause a film over the crystals which will make them look dull, and may cause the metal to tarnish. Tarnish can be wiped away with a Jewelry Polishing Cloth available pretty much everywhere, but prevention is best!
Damages and Loss Part 1
I broke my item when I was using or wearing it, but I couldn't have possibly done anything to break it, so it must have been defective... do I get a free replacement or a refund?No. All items are very carefully inspected for any defects prior to shipping, and are sent out ONLY if they are 100% perfect and carefully packed to protect your beautiful Bridal Adornments in transit to their new home.
As an Artisan and not a "big box retailer" Juliet's Boho Bridal is unable to be responsible for any replacement or refund for items that have been broken or damaged by the buyer during use. Handmade Bridal items are made from costly materials and are VERY delicate, any items broken during use or attempted use, will necessitate.
Damages and Loss Part 2
Replacement via REPURCHASE of the item,Juliet's Boho Bridal shop will NOT replace the item at no charge.
When is Payment Due?Payment in full is due upon purchase of item unless a pre- agreed upon custom layaway payment schedule has been created for you- on items / orders over $150.00 USD.
Who covers potential Duties on International Shipments?Taxes or duties due for international shipments are always the sole responsibility of the buyer.
Do you accept Rush Orders?Yes, all RUSH ORDERS will incur an additional 35 Euros Rush Fee, and for dresses amount is 100 Euros.
How much is shipping?Shipping charges will vary depending on your location and the shipping option you select at checkout. If you are unsure of which shipping option to select, please contact me to discuss.
Will I be charged custom and import taxes?Customs or import duties are charged when the parcel reaches its destination country and these charges must be paid by the recipient of the parcel. Customers should be aware of the customs/clearance fees and charges of their home country. As customs policies and import duties vary widely from country to country I have no control over these charges, and I cannot confirm what the cost would be. I recommend that you contact your local customs office for current charges before you order, to avoid any unforeseen charges.
Will I receive an email after my order has been submitted?Most definitely! I will send you an email shortly after your order has been received to confirm production and shipping timeframes.
How do I order a custom piece?Bespoke requests are always welcome and I would love to work with you to create the perfect piece for you. Please feel free to contact me with details of what you would like and I will see what I can do for you. While I would love to accept all custom requests that come through, unfortunately there is a limit to how many custom orders I can accept at any one time so please enquire early to avoid disappointment.
By placing your order you acknowledge, agree and accept all of the Juliet's Boho Bridal shop policies and acknowledge, agree and accept that all orders fall under a no refund, exchange or cancellation policy. All sales are final..
Additional RulesI'd like to know that my items have arrived safe and sound, and a positive feedback from your side is always welcome! I leave feedback for buyers after I post the order.
Please be aware that the shipping cost also includes my cost for packaging materials as I do not use flat rate materials for my headpieces.
*Buyer is responsible for customs fees or taxes as I do not collect them for other countries*.