Return and Exchanges
I want you to love your accessories - if there is any problem with your order please convo me to see how I can help you (please - BEFORE you leave a review). Due to the delicate nature of the items I sell, ALL SALES ARE FINAL and I am unable to accept any returns or exchanges unless it has something to do directly with the quality of the craftsmanship.
Please understand that I cannot except any returns on custom orders. If you selected a specific color of dress, veil, a specific length, an attachment type, or a jewel detail on a headpiece - that makes the item "customized just for you" and very difficult if not impossible to re-sell. I post detailed photos and descriptions to help you make an informed decision and if you have any hesitation please ask a question and I'll be happy to answer. I make each and every item to order and cannot make something to try on and return. Thank you for understanding!
Policy Shipping InformationI can send the goods to any country.
If your item is ready to ship I will send it within 5-10 bussines
days after payment confirmation. (Since all the products are made by hand, so some items I need 3-6 weeks, while tailoring dresses up to 16 weeks if you want to dress quickly, then you can pay for extra service and the dress will be made in a period of 6 or 7 weeks. contact us and we will provide you with a link through which you can pay for extra service - quick manufacturing dresses and accessories .
If do not ship on
Sundays. I use mailing you address, please make sure it is correct. I will let you know when your parcel is on its way. I will also send you a tracking number for your parcel. Standard international shipping takes up to 30 business days. Normal delivery time out from Spain takes about:
U.S. - 15-35 days
U.K. - 7-15 days
Canada - 15-35 days
European Union countries - 7-15 days
Australia - 20 -35 days
New Zealand - 20-35 days
South Africa - 25 days
Israel - 20-35 days
Japan - 20-35 days
Russia - 15-25 days
Ukraine- 15-25 days
Other countries - up to 30 days.
WARNING!Before Christmas the delivery time goes up +10-15 days for all countries, because the post offices are very busy. After December 3th I can not guarantee, that your purchase will be delivered earlier than Christmas.
Please take into account production time plus shipping times.